RETURNS & REFUNDS
Know where you stand.
Draft policy · online orders are closed
Polvio does not currently accept payment or orders through this website. This page is a policy draft, not an approved return promise.
Details being confirmed
Before online orders open, this page will state the return and exchange window, eligible product condition, size-exchange process, return address, return-shipping responsibility, cancellation process, refund method and expected processing time.
Damaged, incorrect or faulty goods
The final policy must explain how customers report an issue and receive an appropriate remedy. Product-category restrictions must not override applicable consumer rights. Do not send payment or personal documents based on this draft.
Existing in-store purchases
For an existing purchase, contact the store with your receipt and the issue. This draft does not replace any terms agreed at the time of that purchase or applicable consumer rights.